Indian Railways benefits from a unique door-to-door service policy from ABB Turbocharging, maintaining over 2,700 turbochargers to reliably power more than half the diesel locomotives in India.
As part of ABB Turbocharging’s unique door-to-door service policy, Indian Railways is assured that ABB turbochargers can be overhauled across India at a consistently high standard by qualified ABB service personnel.
How does it work? As part of two major single long-term frame arrangements, ABB turbochargers operating on goods, passenger and switcher train applications are collected from the door of diesel sheds across India. The OEM-designed turbochargers are transported to the ABB Turbocharging Service Station in Vadodara, and are overhauled and returned with agreed deliverables met, including a warranty for operation. With pre-inspections, ABB personnel complete a quality check prior to accepting requests.
So far, over 500 ABB TPR 61 turbochargers have undergone standard overhauls, with more than 100 standard overhauls anticipated annually to ensure safety and reliability. For overhauls of ABB turbochargers, necessary servicing is done within an agreed timeframe. Overhaul work is completed, door-to-door, within 30-40 days.
One call is enough
Key benefits for local diesel shed operators include convenience and assured confidence in the quality of overhauls, since ABB Turbocharging as the original equipment manufacturer (OEM), guarantees an exceptional standard for servicing work. “The customer – the diesel shed operator for the purposes of the frame agreements – gives us a call and we take care of everything,” says Ashish Khanna, Local Business Unit Manager, ABB Turbocharging in India. “After overhauls are completed, ABB turbochargers are returned to the same diesel shed with a warranty for convenience and peace of mind for the customer.”
Whenever overhauls are required for ABB turbochargers on locomotives, the turbocharger is removed from the engine in the respective diesel shed. Previously, a number of spare turbochargers were kept and diesel shed operators had to coordinate necessary overhauls. ABB Turbocharging’s door-to-door service policy introduces a standardized process that is both streamlined and efficient. Diesel shed operators can better optimize their operations, by more accurately anticipating and managing turbocharger inventories.
Indian Railways manages the fourth largest railway network in the world, overseeing more than 75,000 miles of total track over a route exceeding 41,000 miles. Over 11,000 locomotives are in use, of which about 50 percent are diesel locomotives. Equipment, including ABB turbochargers, is stored across 48 diesel sheds. Some of the sheds are located up to 1,550 miles from the ABB Turbocharging Vadodara Service Station, reflecting the extent to which ABB’s door-to-door service policy sets a new benchmark for OEM-led customer care in India.
“Already, ABB Turbocharging’s door-to-door service policy has been applied for ABB TPR turbochargers on 16 cylinder engines and VTC 214 turbochargers used on six-cylinder engines in India,” says Ashish Khanna. “The door-to-door service policy will also be offered for our next turbocharging technologies to arrive in India, including ABB’s TPR 61 with VTG (Variable Turbine Geometry) and TPR 61 for Miller timing to address NOx emissions.”
After overhauls are completed, ABB turbochargers are returned to the same diesel shed with a warranty for convenience and peace of mind for the customer
Tailored assistance
ABB Turbocharging is a reliable partner of choice for major international customers seeking servicing support that assures optimal performance and efficiency.
As an original equipment manufacturer (OEM) with more than 125 years of experience and a service philosophy centered on enhancing original performance, ABB Turbocharging has a reputation supported by customer confidence. Most recently, major international companies including X-PRESS FEEDERS, Adani and Kaltimex Energy have signed service agreements, recognizing ABB Turbocharging’s commitment to delivering support that maximizes uptime, enhances efficiency and reduces total cost of ownership in the long-term.
“Whenever and wherever we are needed, ABB Turbocharging provides service and repair solutions that ensure maximum availability of equipment,” says Rolf Bosma, Head of Service Sales for ABB Turbocharging.
“Our customers benefit from ABB’s integrated logistics network, with our 98 percent original parts availability and arrival within 48 hours at any airport guaranteeing minimal downtime and peace of mind. Internationally, about 1,200 highly skilled service employees work across more than 100 ABB Service Stations in over 50 countries to meet the specialized needs of cargo, ice-going, offshore and passenger vessel operators.”
Tailored turbocharging assistance is available 24 / 7, 365 days a year, complementing the business case for choosing ABB Turbocharging as a service partner.